Help Center

Why am I not receiving email notifications?

in Account issues

Splitwise sends email notifications when there are updates in a group or friendship. Each person can adjust their own notification settings from their account settings screen, as some people may not prefer to receive a notification for each update.  
If you're not receiving notifications, they might be disabled in your account settings. Here's how to check:

On the iOS app:
  1. Tap the Account tab.
  2. Tap "Notifications".
On the Android app:
  1. Tap the Account tab.
  2. Tap "Email settings"
On the web app (www.splitwise.com): 
  1. Click your name in the top right corner.
  2. Click “Your account”.
  3. Scroll down to see the notifications section.
It's also possible that you have unsubscribed from Splitwise emails. If so, you'll see a note about this in red on your account settings page (www.splitwise.com/account/settings). To resubscribe, click the unsubscribe link at the bottom of any Splitwise email and update your preferences, or email us at support@splitwise.com.

Please note that Splitwise delays sending certain notifications by 60 seconds in case you need to correct any errors. If you add an expense and immediately delete it, for example, no notifications will be sent. You will also only receive notifications for changes made by other people — you won't receive emails for expenses that you added, edited, or deleted yourself, though these are visible on your recent activity page.

Still need help?

Our support team is ready to answer your questions!

Contact support