Sorry for the trouble! When a free trial is started using UPI, Apple or Google creates a UPI AutoPay mandate with your bank. Even if the subscription is canceled before the trial ends, the bank may still temporarily process the charge. In most cases, Apple/Google automatically reverses it, but UPI refunds are not instant and can take a few working days to appear in your account.
If you still haven’t seen the charge reversed, we recommend following the steps below:
1. Cancel the UPI AutoPay mandate
1. Cancel the UPI AutoPay mandate
- Open your UPI app
- Go to Autopay / Mandates
- Find the mandate for Apple and cancel it
2. Wait for the refund to settle
- UPI refunds usually take 3–5 working days, and in some cases up to 10 working days
- The amount should automatically return to your bank account
3. If the refund doesn’t appear after 10 working days
- Please contact Apple/Google support or
- Contact your bank/UPI app support with the UPI transaction ID and mention it was a reversed Apple/Google charge
Please note that we don’t directly process UPI payments. All billing and refunds are handled by Apple/Google. When a free trial is canceled, we do not receive any funds for the subscription.
If you still have trouble after following the steps above, please reach out to us at support@splitwise.com and we’ll do our best to help guide you further.
