Help Center

I canceled my payment — why were funds still taken from my bank account?

in Splitwise Pay

When you send a Splitwise Pay payment using an external bank account, we start the bank transfer shortly after you hit send so that the payment can be processed as quickly as possible. Depending on what time the payment is sent, you may cancel it within a grace period. If you cancel a payment outside of the grace period, you will need to wait for the funds to transfer (up to 3-5 business days) and then return back to your bank account (1-3 days). This will happen automatically between the banks. 
Please note that bank holidays may affect these timelines and delay your refund.

Still need help?

Our support team is ready to answer your questions!

Contact support